Frequently Asked Questions

Not at all. Most clients simply provide entry instructions (a lockbox code, garage code, or spare key) and go about their day. We'll let you know as soon as the cleaning is complete.

Yes. Our team arrives fully equipped with professional-grade products and equipment at no extra cost to you. Eco-friendly products are available on request.

Yes, 5 Star Cleaning is fully insured, and every member of our team is trained and vetted so you can feel confident letting us into your home.

Yes. Our team uses professional products and follows safe practices around kids and pets. If you prefer eco-friendly products, just request them when you book.

Regular Cleaning covers dusting, vacuuming and mopping, kitchen and bathroom sanitizing, trash removal and linen changes — perfect for maintaining a home that's already in good shape. Deep Cleaning is a more thorough, top-to-bottom service that also tackles built-up grime and detail areas regular visits don't cover, and it's recommended for a first-time cleaning or homes that haven't been professionally cleaned in a while.

Yes! Weekly, biweekly and monthly plans save you money starting on your 2nd cleaning. Choose your preferred frequency at checkout and the discount is applied automatically from your second visit onward.

We understand plans change. Just reach out as soon as you know your schedule has shifted and we'll do our best to find a new time that works for you — the earlier you let us know, the more flexibility we have.

We proudly serve Dallas, Plano, Frisco, McKinney, Allen, Richardson, Garland, Irving, Arlington and the surrounding DFW area. Not sure if we cover your neighborhood? Just reach out and ask.

Click "Book Online" anywhere on this site to choose your service and see live pricing, or send us a message through our contact form and our team will get back to you with a free, no-obligation quote.