Terms of Service
Last updated: July 15, 2026
These Terms of Service ("Terms") govern your use of the services provided by 5 Star Cleaning, a DBA of AmeriTex Pro Services LLC ("Company," "we," "us," or "our"), operating in the Dallas–Fort Worth, Texas area. By booking or using our services, you agree to these Terms.
1. Services
5 Star Cleaning provides professional residential and commercial cleaning services, including but not limited to: standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, special event cleaning, office cleaning, and garage organization.
We reserve the right to refuse service to any client at our discretion, including situations involving unsafe conditions, excessive clutter, pest infestations, or verbal/physical abuse toward our team members.
2. Booking & Scheduling
- Bookings can be made online at 5starcleaningdfw.com, by phone at 682-488-9509, or via WhatsApp.
- A booking confirmation will be sent via email once your appointment is scheduled.
- We will make every effort to arrive within the scheduled time window. Arrival times may vary due to traffic or prior service overruns.
- The Company reserves the right to reschedule appointments due to emergencies, weather, or unforeseen circumstances.
3. Cancellation & Rescheduling Policy
We require at least 24 hours' notice to cancel or reschedule an appointment without penalty.
- Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee of up to 50% of the service total.
- Same-day cancellations or no-shows may be charged 100% of the service total.
- Recurring clients who cancel two or more consecutive appointments may lose their reserved time slot.
4. Payment Terms
- Payment is due at the time of service unless otherwise agreed in writing.
- We accept credit/debit cards (Visa, Mastercard, Discover, AMEX) and cash.
- Returned payments or chargebacks will be subject to a $35 processing fee in addition to the original service amount.
- Overdue balances may be subject to collection proceedings.
- Prices are subject to change. Clients will be notified in advance of any price changes to recurring services.
5. Access to Property
- The client is responsible for providing safe and timely access to the property at the scheduled time.
- If our team cannot access the property at the scheduled time due to client error (wrong address, locked out, etc.), a lockout fee of up to $50 may be charged.
- Access codes, keys, or entry instructions must be provided in advance. We treat all access information with strict confidentiality.
- The Company is not responsible for triggering security alarms when proper instructions are not provided.
6. Satisfaction Guarantee
If you are not satisfied with your cleaning, please contact us within 24 hours of the service date. We will return to re-clean the unsatisfactory areas at no additional cost.
The satisfaction guarantee does not apply if the client has altered the cleaned areas, or if the dissatisfaction is unrelated to the cleaning service provided.
7. Damage & Liability
- 5 Star Cleaning is fully insured. In the event of accidental damage caused by our team, please notify us within 24 hours of the service.
- We are not responsible for damage to improperly secured, pre-existing fragile items, or items of extraordinary value unless disclosed in advance.
- We are not liable for damage resulting from pre-existing conditions (scratched surfaces, loose fixtures, worn-out finishes, etc.).
- Our maximum liability for any single incident is limited to the cost of the cleaning service provided on that date.
- The Company is not responsible for loss or theft of items not reported within 24 hours of service.
8. Health & Safety
- Clients must disclose any known hazards, including mold, pest infestations, biohazardous materials, or unsafe structural conditions before service.
- Our team reserves the right to leave the premises if they feel their safety is at risk, without refund.
- We use professional-grade cleaning products. Please inform us of any allergies or product restrictions in advance.
9. Non-Solicitation of Employees
Clients agree not to directly hire, solicit, or employ any current or former 5 Star Cleaning team member for a period of 12 months after their last service. Violation of this clause may result in a referral fee of $1,500.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under these Terms shall be resolved in the courts of Dallas County, Texas.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page. Continued use of our services after changes constitutes acceptance of the new Terms.
12. Contact Us
For questions about these Terms, please contact us: